In my opinion, the best type of branding for home sales professionals is Personal Branding. Much in the same way we like a certain waitress, mechanic, etc. the same applies – We like them because of their branding. Branding that is service, quality, etc. Personally I have obtained services from another company when a person moved there – In other words, I retained the services of another company when the individual who’s personal brand I like moved to that company. Did this individual have a logo, colours, etc.? No, not in this case! But she did have my trust, I liked her and  everyone knew her (as she was a gregarious professional). In some ways her new employer benefited by having her high quality brand associated with their business (and therefore the logo along with it).

So it seems that personal branding as reflected on a blog needs to accomplish three things:

1. Build awareness.
2. Build trust.
3. Build popularity.

For those of us who are savvy web users, you’ve probably heard of the Duct Tape Marketing site, John Jantsch phrases it best in the following video:

As such, your blog graphics (like logos) again are for the most part only there to identify the brand – They are not “the” brand. However while we’re on the topic of logos, don’t misconstrue the importance they can have on your brand. If you’re known for high quality service and attention to detail, your logo must reflect this! A poor quality logo that lacks professionalism demonstrates low quality service and indifference – Quite the opposite to the brand it’s supposed to identify.

When impressing your brand upon your blog, it’s important to consider the exercise suggested by Mr. Jantsch in the video. Make sure you ask as many clients as possible (he suggests 20) to use one word – ONLY ONE – to describe your business. Ostensibly,  if most agree, that defines a pillar of your brand, that should be reflected and focused in every element of your blog. If there is little correlation in the words, then that’s a call to action to work further on defining your brand.

While we know what three primary accomplishments our branding must bring to fruition (on any blog); what things can be focus on (blog wise) so as to ensure effective blog branding? In my opinion, the following points are paramount:

Personality is one method to develop rapport with visitors (who are potential clients). By being personal, you are showing visitors who you are and demonstrating your positive branding. Don’t misunderstand personal in terms of photos and professional biographies. By personal, I’m referring to giving advice, helping others, demonstrating your positive personality in your writing style, developing trust and so forth.

Consistency demonstrates a genuine brand. Constantly changing focus makes it difficult to establish a trustful, personal rapport with clients; and over the long term can erode your blog branding (reduced popularity).  Don’t get me wrong here… Every blog changes to meet the needs of the people it serves, that’s normal. We change over time as well (as we get older, wiser, etc.) and that maturing process is naturally reflected in our brand. Every thing we post in our blogs reflects our brand, we can elevate it or bring it crashing down. Have you ever seen a business you like  being bought out and then see that business become unpopular as service or quality levels deteriorate? That’s the power of negative branding due to loss of consistency.

Trust is the way to garner improved branding awareness and business opportunities. If your blog constantly spews “blog-positive” type content, it’s going to look as fake as a spray-on tan.  From personal experience I generally only retain or prefer the services and products of businesses with whom I have a personal rapport and trust relationship; with one key person! Your blog must reflect this, be direct, explain what you do or do not provide. Provide content that shows successful and not so successful aspects of your business. For less than successful scenarios, show readers how you approach and help them resolve issues and how that helps their interests.

Leadership and expertise in your genre needs to be earned and in many respects, seized! Nobody is going to give you leadership, sure you can earn it, but unless you seize that owned leadership (and expertise), nobody is going to place that crown upon you. Demonstrate your expertise with helpful, in-demand, driven content to your readers. Always try to ensure that you show some original thought. Don’t hesitate to give useful information freely. Think away the box instead of thinking outside the box – Remember the old cliché: “A very pretty box with a bow but nothing inside.”

Finally, there are some important steps to consider prior to launching a “branded” blog.

• Write a plan on how you would like to be perceived by your visitors. How do they perceive you now? Did you do the exercise suggested in the video yet?
• Look at the blogs that you keep visiting regularly. Why do you return to read from them? What features of branding do they use that appeal to you and illicit a call to action?
• Develop your 2 second commercial (blog tagline). It might not be as easy as you expect as it will immediately focus your branding.
• Talk to your existing or potential visitors, find out what they want to see more of or less of. Get their input – I’ll remind us again that our blog readers are our potential and existing clients!
• Who is going to respond to blog reader questions? How is communication going to be effectively managed?

As a side note: I emailed Mr. Love a simple, singular question that asked:

“What do you want your visitors to do on your blog?”

The understanding (I hope being transmitted)  was “If you cannot answer this question, exactly and to the point, then how do you expect visitors to know what to do. If they don’t know what to do, then there’s an obvious negative impact to your personal brand.

What do you think of personal branding? How do you view it on your blog? How has branding improved your blogging? Feel free to provide your input it the comments. Do you know of any blogs that demonstrate great branding? Please do list them in your comments!

In my opinion, the lack of understanding the importance of social media is one of the biggest contributing factors to the lack in targeted web traffic, of any volume. All too often it seems, a web site or blog is launched and there’s almost not effective growth plan or activities that capitalize on the benefits of social media.  To be quite blunt, I’m not aware of any other low-cost effective blog promotional venues that has the capability and reach of social media.

For those not familiar, by social media venues, I’m referring to avenues such as Twitter, Digg, StumbleUpon, Friendster, Facebook, and the like. Sites and services that are able to connect large communities of people in any given niche. Remembering of course that the better you can cater to a focused niche, the more pre-qualified your traffic is going to be.

With regards to social media marketing (or the lack thereof), I think each of us falls into one of four categories:

1. Fully aware and know how: Individuals who are fully aware of the value of social media and use it consistently to build their blog.
2. Aware and don’t know how: Individuals who are aware, but do not know how to effectively take advantage of it.
3. Unaware and don’t know how: Individuals who are unaware and do not understand how it works.
4. Don’t care and not interested: Individuals that simply avoid social media or don’t realize the value of it.

For those not familiar with social media or it’s impact, the following video illustrates the forces that shape it:

Regardless of which category of social media usage any of us fall into, it’s important at times, to be reminded of two primary inherent benefits social media offers bloggers. For those of us not familiar, the following may be an eye-opener!

Social media has a direct impact on SEO (Search Engine Optimization). How? It’s quite simple, social media builds (increasingly) the number of links back to our blogs. The more links back, the better the ranking. You might be thinking “Wait! I participate in paid link exchanges that can improve my ranking” . To be blunt, paid link exchanges that claim to improve SEO (in my opinion) are a worthless exercise and waste of financial resources. I’ve worked with numerous sites that have garnered no real benefits. In fact Matt Cutts of Google has often commented on this very issue: “Text links and PageRank” and “SEO Mistakes: link exchange emails“.

In my opinion, the most important issue with regards to social media based link building is that the links are not paid, they are permanent and of course obtained in a natural manner. By natural I’m referring to another site or blog linking to your blog as there is a genuine relationship or discourse between the two blogs. Such links are in essence a vote of trust and confidence in the value of your content. As such the more genuine links (or votes of trust) you garner from social media, the higher the authority of your blog.

I know from experience, the birth of a new blog with no traffic or social media buzz, has a difficult time to garner traffic and back links. One of the most effective ways to build them is to participate in the social media sphere! Join twitter, digg, technorati, linkedin, stumble, and so on… develop contacts, communicate, share. These are the activities that are going to help you grow your blog traffic and help you appeal to your target niche. From experience, here is one trick DO NOT ONLY POST LINKS TO YOUR CONTENT. Doing so is obvious to others in your social sphere; that you are only interested in self promotion.

Think of it this way. If you’re at a dinner party and the conversation from your side of the table always revolves around you, wouldn’t that make other guests think you’re self centered? Key issue: You’ve got to give if you want to get. You scratch my back, I scratch yours. That’s how it works. If you want others to help you, then you’ll need to freely help them. Therefore, when you’re twittering, stumbling or digging though the web, make sure you twitter, stumble and digg the content of blogs or sites you enjoy; other than your own.

Initial primary traffic encourages secondary traffic. What does this mean? Think of it this way, the more you socialize, the more contacts you make. They tell their friends, who tell their friends, and so on… Remember, social media is not about making money, it’s about making friends. Every blog, web site, business, group, organization, etc. needs friends, that’s what brings us the secondary traffic that can enable us to grow. Perry Belcher‘s video (blunt language and all) expresses this very clearly (for those interested, Mr. Belcher’s blog can be found at perrybelcher.com):

As I’m sure you’ll appreciate from the video your house is your blog. That’s the place where you invite your social media friends too. That’s where you focus on your content and on listening to your readers. If your social media mission is to make money and get traffic, that’s just not going to work. Think about it this way, if you go to a party, is your “mission” to have fun or to garner followers?

The crux of the issue is that most blogs (and the businesses associated with them) seek to grow, becoming more profitable. Social Media can collect a core group of supporters (along with their peers) who can effectively recommend your blog to others. As such, it’s often these others who help grow your sales (as they were referred) and who in turn refer others through their social media networks.

Finally for those who don’t care and are not interested in Social media, what you don’t know can’t hurt you, right? Wrong… as the video below will clearly explain:

In conclusion, the more social media friends you have, the faster word of mouth will spread (with regards to your blog). Social media networking is an extremely effective manner with which to invite people to your blog. Your traffic will grow in leaps and bounds when there are a group of readers ready to answer your call to action. Readers that you found via Social Media.

What are some of your thoughts, commentary? Do you agree or disagree with some of the ideas above? How do you approach the issue of social media and blogging? Feel free to include your comments below.

The #1 strategy to garnering more traffic to your blog is:

“Write good quality, in-demand content“. (Remember you are writing too people, not at them).

And of course some of the activities I successfully use are:

• Use social networking tools such as: StumbleUpon. Run an advertising campaign via StumbleUpon. Use twitter. Ensure you provide tweets of value and customize your twitter page to match the branding of your blog. Never complain needlessly on twitter (do you want to spend your day with a whining sour-puss?) Invite people to follow you on twitter.  You may find my earlier post “Common Blog Traffic Sources?” to be of interest – Hint… Google is NOT my biggest traffic source .
• Include information about your blog in the signature of every email you send (including the URL).
• Use subscription systems on your blog. Plugins such as Comment Approved Notifier and Subscribe2 can help you accomplish this. More useful plugins can be found in the post “25 Most Beneficial WordPress Plugins“.
• Enhance your update services. When you publish a new post, WordPress automatically notifies the site update services you configured. Here is a robust list of 145 Update Services for Blogs.
• Use your blog information and URL in forum signatures.
• Comment on other blogs. However, don’t comment just for the sake of obtaining a link, doing so is often very obvious, instead, provide valuable feedback, thoughts and ideas.
• eMail readers and thank them for visiting.
• Post new, quality content regularly. Doing so keeps readers interested and momentum going. Additionally, ensure you provide valuable links to external resources as well as those within your blog.
• Trust your readers. Often it is very annoying (and a bit of a turn off) to wait for comment approval every single time, when they participate (comment) on your blog. Instead, it may be better to “lift the embargo” for those who have provided valuable comments before. If a comment from those individuals is inappropriate, you can always edit or remove it later.
• Use lists on your blog. Lists are attractive as they are scannable,  easy to use and link to; and easy to add to later.

I’ve been following a fair bit of the happenings in the blogsphere (and for me some of them are new). Of note is the changing landscape where word of mouth seems to be successful whereas viral marketing appears to be waning.

Most importantly, we’d like to know what some of the new strategies are, that you use or recommend. How do you approach them? What do you do or recommend? What’s your perspective in new blog promotion strategies? Comment below. Also, for a bit of link love, comments added to this post will have the no-follow tag removed as I move them into the post with your credit. So… don’t be shy.

Side note: Since we’re touching on that photo. Are you a keen observer? Do you have a sharp eye? If so, what is unusual about that photo? And… Why is in unusual? Just jot your answer in the comments below!

Suffice it to say, after a bit of banter we discussed some of the key issues around effective word of mouth marketing. I’m saying “effective” because it appears to me that many of us (at some point or another) don’t take the time to fully evaluate or investigate our “foundation” activities, that support word of mouth. I must say, the phone call ended up sounding more like a radio interview, as I was somewhat surprised with Mr. Zibreg’s obvious insight and professionalism in this arena.

I think many of us appreciate that a basic blog is essentially a  one to one or one to many communication venue. While blogs have the added benefits of facilitating the ability for readers to participate interactively to a certain degree (which I note many blog owners seem not to do), I  think that word of mouth is and will remain a dominant force in blog, product, service, etc. marketing. In fact, given the current trends in online marketing, it seems to me that this may prove to be “The” primary marketing engine.

Mr. Zibreg phrased it best:

“With word of mouth it’s more effective because your contact or client is able to say ‘I was there!‘ Nothing is more powerful than that. To put it another way someone is obtaining a service, product, and so on, in great part simply because they personally know the individual spreading the word. That personal connection is just as powerful. That new client will then transfer the message to the next client and so on. In a sense word of mouth is a personalized and very real ‘people powered‘ machine, where it’s individuals vouch for a product or service, personally and publically placing their trust is the message”.

But what does this mean to us as blog owners? Of what value is this when we are using blogs to further the exposure of our products and services?

In order for word of mouth to be successful, you must have a really good product, service, blog content, etc.  If high quality is not paramount (or even on your radar), you’ll experience an issue where word of mouth will work against you. Here’s a word of mouth  example if your blog does not provide high quality content:

Bob: “Hello Joe, you should visit the latest post from BloggerSavvy, it’s really good and helped me improve my blog traffic”

Joe: “That’s what you said last time and the post was terrible”

The old saying “Fool me once, shame on you, but fool me twice, shame on me” seems rather apt. Quality is #1 – If that is not one of your blog’s mantras, then it may not reach the goals you anticipated. Joe’s response above is critical in that Bob’s credibility has “been shot”, it’s no longer effective. Not because of Bob’s opinion, rather because the blog owner has permitted poor quality content to undermine the credibility of positive word of mouth.

On the other hand a real life scenario (a client reminded me about) occurred when a client referred my web hosting services. The case in point was my obtaining a dedicated server hosting client who never visited my blog, did not know me, never visited my web site and to whom I never advertised. They purchases services purely on the personal assurances of my other client. Because this other client always experienced high quality.

As Mr. Zibreg mentioned in our chat:

“…when someone asks for a referral, they want to hear a clear YES! from the referrer, not an okay…”

In conclusion, quality and credibility must be your #1 focus.  Support the credibility of your word of mouth by ensuring you provide quality in any blogging that you do.

That’s what will get you the resounding YES!

While I visit Seth Godin’s blog regularly (it’s a valuable resource!) and value the information and resources (he’s been blogging longer than I have), unless I’ve misunderstood, I just can’t agree that word of mouth is decaying, instead I think it’s a matter that less people are realizing, or learning how to use it effectively (my opinion of that blog post is that Mr. Godin appears to favour viral marketing over word of mouth; in this case). On the other hand Erica DeWolf’s post continues to quote Dave Balter, where he surmises that:

“Viral marketing is typically reserved for programs where the advertising is talked about as opposed to the product itself. A good example are viral videos, where the humor trumps the brand, ala Cadbury Schweppes drumming gorilla video—humorous partly due to the Phil Collins soundtrack, of course—and the parodies which followed.

Word of mouth is the actual sharing of an opinion about a product or service between consumers. Your viral marketing only works if it gets people talking about the product itself. If it doesn’t, you might create some laughter and awareness, but there won’t be a change in sales.”

Again, while these individuals have been blogging longer than I and certainly have had longer career’s within these arenas, I think a key point he makes in a very subtle way is that word of mouth is a real person-to-person sharing of an opinion – and the mere nature of that sharing is understandably powerful. He also points out that viral marketing has an Achilles heel, in that awareness does not change sales. Personally I’ve often seen viral videos of a product, service or public statement that are very funny, so much so that I pass them on. However, if asked what the product, service, etc was – I’d not have a clue! I’ve also often seen this on television advertising, the adverting is so funny and amusing that it captures 100% of my interest but 0% of knowledge retention. And here’s the funny thing, if someone specifically tells me about a good product or service – I remember it! Is word of mouth here to stay? I think it is!

This leads me to the opinion that both tools (viral and word of mouth) have their uses. The old saying “Find the golden middle-way” comes to mind. In my opinion, viral advertising is better used for short term traffic volume to garner awareness. Word of mouth, in my opinion, is a tool best used for long term steady traffic growth.

Dave Balter (founder of BzzAgent) authored an incredible,  readable, useful book, (which you can download a free copy, as a special treat to my readers):  The Word of Mouth Manual: Volume II. While the book is available for download through various blogs, I wanted to include it here for your ease and because I think all my readers should at the very least take a peek.

I’ve found the book to be valuable as it’s not written from a simple, knowledgeable perspective. It’s different! Instead, it’s written by an individual who lives and breathes “Word of Mouth”. I’m learning from his book, how “managed” word of mouth can help me reach my goals. In my case, I’ve learned that the products and services I provide do not promote (or speak) for themselves, rather the use of managed, guided word of mouth will better enhance my exposure and awareness (by other people of my products and services).

To be honest, I initially did not think the book would be worthwhile, but downloaded it anyway. It was only after I scanned a few pages that I thought it was good, and began reading. I also found it particularly useful in that it presented me with good ideas and interesting arguments. whether you’re aware of it or not, you’ll want to download a copy as well. I’m not suggesting that 100% of the content is for you (as there were some parts I did not focus to much on while reading as I was familiar with them), I’m sure that there’s at least one gem that will help you!

Overall, I found it also helped me to broaden my own perceptions and ideas while giving me some useful tips. And I don’t mind saying that it was also a good read.

But don’t take my word for it (or dare I say pandering?); to make my point, what’s unusual about the photo below and why?

Download: The Word of Mouth Manual: Volume II and read the book to find out!  Please don’t forget to share the link on twitter!

What’s your take on the book? Do you agree with my opinions? Feel free to add your thoughts and opinions below.