In my opinion, the best type of branding for home sales professionals is Personal Branding. Much in the same way we like a certain waitress, mechanic, etc. the same applies – We like them because of their branding. Branding that is service, quality, etc. Personally I have obtained services from another company when a person moved there – In other words, I retained the services of another company when the individual who’s personal brand I like moved to that company. Did this individual have a logo, colours, etc.? No, not in this case! But she did have my trust, I liked her and  everyone knew her (as she was a gregarious professional). In some ways her new employer benefited by having her high quality brand associated with their business (and therefore the logo along with it).

So it seems that personal branding as reflected on a blog needs to accomplish three things:

1. Build awareness.
2. Build trust.
3. Build popularity.

For those of us who are savvy web users, you’ve probably heard of the Duct Tape Marketing site, John Jantsch phrases it best in the following video:

As such, your blog graphics (like logos) again are for the most part only there to identify the brand – They are not “the” brand. However while we’re on the topic of logos, don’t misconstrue the importance they can have on your brand. If you’re known for high quality service and attention to detail, your logo must reflect this! A poor quality logo that lacks professionalism demonstrates low quality service and indifference – Quite the opposite to the brand it’s supposed to identify.

When impressing your brand upon your blog, it’s important to consider the exercise suggested by Mr. Jantsch in the video. Make sure you ask as many clients as possible (he suggests 20) to use one word – ONLY ONE – to describe your business. Ostensibly,  if most agree, that defines a pillar of your brand, that should be reflected and focused in every element of your blog. If there is little correlation in the words, then that’s a call to action to work further on defining your brand.

While we know what three primary accomplishments our branding must bring to fruition (on any blog); what things can be focus on (blog wise) so as to ensure effective blog branding? In my opinion, the following points are paramount:

Personality is one method to develop rapport with visitors (who are potential clients). By being personal, you are showing visitors who you are and demonstrating your positive branding. Don’t misunderstand personal in terms of photos and professional biographies. By personal, I’m referring to giving advice, helping others, demonstrating your positive personality in your writing style, developing trust and so forth.

Consistency demonstrates a genuine brand. Constantly changing focus makes it difficult to establish a trustful, personal rapport with clients; and over the long term can erode your blog branding (reduced popularity).  Don’t get me wrong here… Every blog changes to meet the needs of the people it serves, that’s normal. We change over time as well (as we get older, wiser, etc.) and that maturing process is naturally reflected in our brand. Every thing we post in our blogs reflects our brand, we can elevate it or bring it crashing down. Have you ever seen a business you like  being bought out and then see that business become unpopular as service or quality levels deteriorate? That’s the power of negative branding due to loss of consistency.

Trust is the way to garner improved branding awareness and business opportunities. If your blog constantly spews “blog-positive” type content, it’s going to look as fake as a spray-on tan.  From personal experience I generally only retain or prefer the services and products of businesses with whom I have a personal rapport and trust relationship; with one key person! Your blog must reflect this, be direct, explain what you do or do not provide. Provide content that shows successful and not so successful aspects of your business. For less than successful scenarios, show readers how you approach and help them resolve issues and how that helps their interests.

Leadership and expertise in your genre needs to be earned and in many respects, seized! Nobody is going to give you leadership, sure you can earn it, but unless you seize that owned leadership (and expertise), nobody is going to place that crown upon you. Demonstrate your expertise with helpful, in-demand, driven content to your readers. Always try to ensure that you show some original thought. Don’t hesitate to give useful information freely. Think away the box instead of thinking outside the box – Remember the old cliché: “A very pretty box with a bow but nothing inside.”

Finally, there are some important steps to consider prior to launching a “branded” blog.

• Write a plan on how you would like to be perceived by your visitors. How do they perceive you now? Did you do the exercise suggested in the video yet?
• Look at the blogs that you keep visiting regularly. Why do you return to read from them? What features of branding do they use that appeal to you and illicit a call to action?
• Develop your 2 second commercial (blog tagline). It might not be as easy as you expect as it will immediately focus your branding.
• Talk to your existing or potential visitors, find out what they want to see more of or less of. Get their input – I’ll remind us again that our blog readers are our potential and existing clients!
• Who is going to respond to blog reader questions? How is communication going to be effectively managed?

As a side note: I emailed Mr. Love a simple, singular question that asked:

“What do you want your visitors to do on your blog?”

The understanding (I hope being transmitted)  was “If you cannot answer this question, exactly and to the point, then how do you expect visitors to know what to do. If they don’t know what to do, then there’s an obvious negative impact to your personal brand.

What do you think of personal branding? How do you view it on your blog? How has branding improved your blogging? Feel free to provide your input it the comments. Do you know of any blogs that demonstrate great branding? Please do list them in your comments!

As I’m sure we can appreciate, humourous as the video may be, the end result is not the fault of the developer (or so we might initially think), rather the input of the clients. It’s one thing to provide valuable input (and we should), it’s quite another to assume command as if we are a graphic design or web development professional. Let’s elaborate on some of the issues in this video the majority of which have been mirrored in actual projects I’ve worked on:

• Over analyzing.
• Too many cooks in the kitchen.
• Unrealistic time line expectations.
• Changing the parameters mid-stream.
• Adding parameters that are not related to the targeted message.
• Too much information.
• Use of copyrighted or trademarked material.
• Obtaining the advice of people without knowledge and/or outside the target niche.
• Assumptions without supportive facts.
• Assuming personal ideas are paramount and effective.
• Providing conflicting information or directives.
• Impractical expectations.
• Assuming we’re in the drivers seat.
• Use of unresearched an unrealistic ideas.

Over analyzing, resulting in a loss of focus. When we are creating (or changing)  a logo for our business, keep it’s message to the point, clear, neat and understandable. Not all ideas are good, a professional, effective graphic designer will be up front and tell us if an idea is horrible – and why. We need to (really) listen to the professionals we’ve retained. Remember, from an experience perspective they work in the graphic and online industry day in and day out, we don’t.

Who’s in charge? Ensure that one team member in our group is in charge, and the liaison with our designer. Prior to flooding a designer with all our ideas, let’s weed them out amongst our team members. Remember the old adage, “garbage in, garbage out“. To many ideas are confusing and again facilitates the loss of focus. If there are too many cooks in our kitchen, we need to remove some of them.

An effective developer or designer can give us a realistic time line to project conclusion. Expecting a Valentines Day period launch, for example, should be considered four to six months earlier for most projects. The point here is that it’s up to us to ensure we provide enough time to allow our web contractors to complete a project on target.

Once a project is in development, it is not a good approach to change the parameters. This increases costs, lengthens development time and further confuses and loses the focus of our original message. Additionally, the inclusion of new, extra materials, ideas, etc. not only delay the completion of our project, they also further muddy the focus of the intended message. This would be a time to pause and consider that our “additions” should be part of a separate project.

It’s a good idea to provide our developers, designers, copywriters, etc. with as much relevant and pertinent information as we can. However, ensure that we do not overwhelm them with superfluous information. We should feed information that retains the focus of our project message.

No, we cannot use copyrighted or trademarked information, etc. unless there is written authorization from the legal owners to do so.

When inviting input from third parties, ensure that we’re asking the right people. Namely, the very people who are our intended niche and whom our message is targeted towards.

The old adage “When you assume, you make…” is applicable here. Remember, and idea we think might be good is exactly that… “might be”. Find out, do our research, gather the facts. Listen to the individuals we have retained to service our needs.  They can very quickly provide us with feedback, in great part because they have broader exposure. Remember, just because we like something does not mean it’s going to be effective, also, it does not mean that our target market is going to like it as well.

When we provide conflicting directives and information, that should be a clear sign that we’ve lost focus of the message and it’s objective. Stop, stand back, organize and then return. Remember, an effective contractor is one who works with us, not for us.

Remember, common sense and practicality are effective approaches. Expecting impractical fixes or changes, things that work opposite to their intended or standard fashions, etc. are often impractical, silly, add extra cost and frustration to us and our target market and provide no other function than to move focus to bear upon these inconvenient “things”. Again, we really should listen to the advice of the professionals we’ve retained.

Key point, when we retain the services of  a graphic designer, web developer, copywriter, etc., we are not the boss. They are. Our job is to provide them with the tools they need. It is their job to lead the project and bring it to successful fruition! They are the experts in their fields and should not be fettered. We rely on their expertise – That’s why we hired them, as such, we should not be trying to do their job (by constantly telling them what to do and/or how to do it). Instead we should be providing feedback based upon our own research.

Granted, we’ve discussed a fair bit of what we can do to ensure our focus remains effective and targeted, but as depicted in the video above, I noticed several failings of the developer among them are the following four:

1. He never indicated or further clarified conflicting information.
2. The designer didn’t seem to communicate that the initial message was becoming lost in the graphic flotsam being added.
3. Frustration seemed to be increasing for the designer and he should have approached the client to discuss and avoid the issues that were creating frustration (he should have said something).
4. Above all, the designer should have alerted the client that their ideas are obscuring their initial focused, targeted message and that it is putting the final success of the project in jeopardy.

Conclusion? Prior to even considering a project, we should already have documented our plan and fully researched it. We should have an action plan in place (much like writing a business plan) and be able to effectively communicate and answer the questions from the professional we retain. On a personal note, the best client I ever had was one who had a web site plan developed . She gave it to me to read (and it read almost like a business plan). It listed all the information and answers to questions. It was well organized, very focused. It was designed in a way that clearly outline the objective, goals and needs, while providing the freedom for me to complete the site in a professional manner, as I needed (so as to meet the objectives).

What’s your take on this? Agree? Disagree? What would you add, remove or suggest? Feel free to comment your input below.

“Is wordpress better? and if it is can you explain why? Trying to feel my way around the blogging world!”

To answer, I think the best approach is to look at the pros and cons of self hosted (stand alone) versus site hosted (community) blogs. Personally I am biased towards a self hosted WordPress platform as it allows for greater control and customization. Again, having said this, the real issue is how you are going to drive your content, do you require full control or are you going to hand off your blog’s control to a third party?

As most blogging platforms offer more or less similar tools; for those interested in the nitty gritty (comparing platforms) WeblogMatrix has a nice tool to help you compare actual platforms. Another nice link that Google returned was “Blog software comparison chart“.

In my (humble) opinion self hosted blogs are the best (and most professional) way to go. However, without further delay, here’s my take on the pros and cons…

Self Hosted Blogs

The good:

• Using open source software (such as WordPress) results in an affordable installation (it’s free). There’s no payment for the downloaded code or licensing. Also, templates are free as well, unless you’re looking for a higher end professional branded look (requiring the time for a designer and/or developer to code). If you are able to design your own template, all the more cost effective for you.
• Better ability to offer or include specific interactive features. Most blogs are well supported by developers, who also provide valuable plugins, which you can install as needed. For example every feature of this blog is provided for free by other developers. Additionally, if you have the budget, a self hosted blog can be more adaptable as you can hire a developer to code a custom plugin and have it installed on your blog. WordPress (as an example) has a huge repository of plugins that handle everything from Adsense to ZenCart (ZenCart is an ecommerce platform).
• Complete (full) control, is the best benefit (in my opinion). Nothing speaks louder and looks more professional than the ability to stand out from the crowd. Additionally the professionalism is also further enhanced by facilitating the use of your own registered domain name. In my opinion (and I’ll probably annoy some people by saying this) using a URL that contains yourname.blogger.com or yourname.wordpress.com is akin to using a hotmail or yahoo email address on your business card – It looks tacky and unprofessional.
• You can always backup the blog content automatically by having the hosting company configure the server to do this for you.

The bad:

• To properly host your own blog, you’ll need to obtain the services of a reliable web hosting company (that can provide support when you need it!). In my case I run my own business that hosts my blogs and those of my clients. Hosting will cost extra money. Also, the registration of your own branded domain name will cost a little bit extra.
• Sometimes the installation of the blog software can be complicated, but if you have a good rapport with your hosting company, they might set up the database for you and install the code – Then all you’ll need to do is configure the blog the way you’d like it.
• Updating blog packages can also be tricky. Most of them update their code regularly, if you are technically savvy, you’ll be okay. If not, you’ll need to retain the services of a developer to do this. The same can be said for plugin updates (however WordPress is super cool and easy to update plugins in).
• Security can be an issue if you are not familiar with Internet systems and technology, however a reliable hosting company should minimize issues for you. Side note: ALWAYS have a backup of your blog current files and current database in your possession.
• These types of blogs depend on templates and it is easy for popular templates to appear on more than one blog. Remember, you need to stand out and be seen!

Site Hosted Blogs

The good:

• Usually the cost is free. All you need to do is sign up and provide the required details to start blogging.
• Software is updated regularly (as are any plugins), you don’t have to know how to do this.
• These blogs are easy to operate, there is a low learning curve.

The bad:

• Because the URL is not your domain, you’ll lack the professional (and easy-to-remember) URL. In my opinion, to some degree, your promoting the site that is hosting your blog with your content.
• Lack of control is an issue, remember, this type of blog is under another domain’s banner and your blog would be subject to it’s rules (not yours).
• Limited options are also an issue in that you cannot install plugins or other software solutions that are not already included in the package offering. As such, you have a reduced ability to adapt and customize features, etc.
• Speaking of customization, these types of blogs also are dependent on the default templates that come with them. Inevitably is can be difficult to distinguish your blog from the others (as I’ve often observed how similar they appear). In any event there will always be the branding of the “promoting site” on your blog.

While I’m sure that we could spend excessive hours (and pages) extolling the virtues for and against various platforms and the associated pros or cons, I think one pertinent point remains as a call to action:

If you are seriously considering a professional blog then you should (seriously) pursue the self hosted avenue (using WordPress).

If you want to experience installed blog versions without installing them yourself, then you can visit the “blog” section of OpenSource CMS. I have been using this site for several years to see working versions of packages before I download and install them. Also, I quick Google search also returned the post “Choosing a Blog Platform” which should help further clarify not only my opinions but also reinforce some of the issues raised in my post above.

What are your thoughts? Any pros or cons I should have included? What’s your take on this? Comment below and let us know.

Side note: Since we’re touching on that photo. Are you a keen observer? Do you have a sharp eye? If so, what is unusual about that photo? And… Why is in unusual? Just jot your answer in the comments below!

Suffice it to say, after a bit of banter we discussed some of the key issues around effective word of mouth marketing. I’m saying “effective” because it appears to me that many of us (at some point or another) don’t take the time to fully evaluate or investigate our “foundation” activities, that support word of mouth. I must say, the phone call ended up sounding more like a radio interview, as I was somewhat surprised with Mr. Zibreg’s obvious insight and professionalism in this arena.

I think many of us appreciate that a basic blog is essentially a  one to one or one to many communication venue. While blogs have the added benefits of facilitating the ability for readers to participate interactively to a certain degree (which I note many blog owners seem not to do), I  think that word of mouth is and will remain a dominant force in blog, product, service, etc. marketing. In fact, given the current trends in online marketing, it seems to me that this may prove to be “The” primary marketing engine.

Mr. Zibreg phrased it best:

“With word of mouth it’s more effective because your contact or client is able to say ‘I was there!‘ Nothing is more powerful than that. To put it another way someone is obtaining a service, product, and so on, in great part simply because they personally know the individual spreading the word. That personal connection is just as powerful. That new client will then transfer the message to the next client and so on. In a sense word of mouth is a personalized and very real ‘people powered‘ machine, where it’s individuals vouch for a product or service, personally and publically placing their trust is the message”.

But what does this mean to us as blog owners? Of what value is this when we are using blogs to further the exposure of our products and services?

In order for word of mouth to be successful, you must have a really good product, service, blog content, etc.  If high quality is not paramount (or even on your radar), you’ll experience an issue where word of mouth will work against you. Here’s a word of mouth  example if your blog does not provide high quality content:

Bob: “Hello Joe, you should visit the latest post from BloggerSavvy, it’s really good and helped me improve my blog traffic”

Joe: “That’s what you said last time and the post was terrible”

The old saying “Fool me once, shame on you, but fool me twice, shame on me” seems rather apt. Quality is #1 – If that is not one of your blog’s mantras, then it may not reach the goals you anticipated. Joe’s response above is critical in that Bob’s credibility has “been shot”, it’s no longer effective. Not because of Bob’s opinion, rather because the blog owner has permitted poor quality content to undermine the credibility of positive word of mouth.

On the other hand a real life scenario (a client reminded me about) occurred when a client referred my web hosting services. The case in point was my obtaining a dedicated server hosting client who never visited my blog, did not know me, never visited my web site and to whom I never advertised. They purchases services purely on the personal assurances of my other client. Because this other client always experienced high quality.

As Mr. Zibreg mentioned in our chat:

“…when someone asks for a referral, they want to hear a clear YES! from the referrer, not an okay…”

In conclusion, quality and credibility must be your #1 focus.  Support the credibility of your word of mouth by ensuring you provide quality in any blogging that you do.

That’s what will get you the resounding YES!