One issue I encounter from time to time, are individuals (or groups) who are keen to establish or improve their web logo, site or blog design, content, etc.  but have little or no experience in current web trends, online marketing strategies, effective web branding, graphic design, copy writing, etc. In many cases the development scenario plays very much like the video below:

As I’m sure we can appreciate, humourous as the video may be, the end result is not the fault of the developer (or so we might initially think), rather the input of the clients. It’s one thing to provide valuable input (and we should), it’s quite another to assume command as if we are a graphic design or web development professional. Let’s elaborate on some of the issues in this video the majority of which have been mirrored in actual projects I’ve worked on:

• Over analyzing.
• Too many cooks in the kitchen.
• Unrealistic time line expectations.
• Changing the parameters mid-stream.
• Adding parameters that are not related to the targeted message.
• Too much information.
• Use of copyrighted or trademarked material.
• Obtaining the advice of people without knowledge and/or outside the target niche.
• Assumptions without supportive facts.
• Assuming personal ideas are paramount and effective.
• Providing conflicting information or directives.
• Impractical expectations.
• Assuming we’re in the drivers seat.
• Use of unresearched an unrealistic ideas.

Over analyzing, resulting in a loss of focus. When we are creating (or changing)  a logo for our business, keep it’s message to the point, clear, neat and understandable. Not all ideas are good, a professional, effective graphic designer will be up front and tell us if an idea is horrible – and why. We need to (really) listen to the professionals we’ve retained. Remember, from an experience perspective they work in the graphic and online industry day in and day out, we don’t.

Who’s in charge? Ensure that one team member in our group is in charge, and the liaison with our designer. Prior to flooding a designer with all our ideas, let’s weed them out amongst our team members. Remember the old adage, “garbage in, garbage out“. To many ideas are confusing and again facilitates the loss of focus. If there are too many cooks in our kitchen, we need to remove some of them.

An effective developer or designer can give us a realistic time line to project conclusion. Expecting a Valentines Day period launch, for example, should be considered four to six months earlier for most projects. The point here is that it’s up to us to ensure we provide enough time to allow our web contractors to complete a project on target.

Once a project is in development, it is not a good approach to change the parameters. This increases costs, lengthens development time and further confuses and loses the focus of our original message. Additionally, the inclusion of new, extra materials, ideas, etc. not only delay the completion of our project, they also further muddy the focus of the intended message. This would be a time to pause and consider that our “additions” should be part of a separate project.

It’s a good idea to provide our developers, designers, copywriters, etc. with as much relevant and pertinent information as we can. However, ensure that we do not overwhelm them with superfluous information. We should feed information that retains the focus of our project message.

No, we cannot use copyrighted or trademarked information, etc. unless there is written authorization from the legal owners to do so.

When inviting input from third parties, ensure that we’re asking the right people. Namely, the very people who are our intended niche and whom our message is targeted towards.

The old adage “When you assume, you make…” is applicable here. Remember, and idea we think might be good is exactly that… “might be”. Find out, do our research, gather the facts. Listen to the individuals we have retained to service our needs.  They can very quickly provide us with feedback, in great part because they have broader exposure. Remember, just because we like something does not mean it’s going to be effective, also, it does not mean that our target market is going to like it as well.

When we provide conflicting directives and information, that should be a clear sign that we’ve lost focus of the message and it’s objective. Stop, stand back, organize and then return. Remember, an effective contractor is one who works with us, not for us.

Remember, common sense and practicality are effective approaches. Expecting impractical fixes or changes, things that work opposite to their intended or standard fashions, etc. are often impractical, silly, add extra cost and frustration to us and our target market and provide no other function than to move focus to bear upon these inconvenient “things”. Again, we really should listen to the advice of the professionals we’ve retained.

Key point, when we retain the services of  a graphic designer, web developer, copywriter, etc., we are not the boss. They are. Our job is to provide them with the tools they need. It is their job to lead the project and bring it to successful fruition! They are the experts in their fields and should not be fettered. We rely on their expertise – That’s why we hired them, as such, we should not be trying to do their job (by constantly telling them what to do and/or how to do it). Instead we should be providing feedback based upon our own research.

Granted, we’ve discussed a fair bit of what we can do to ensure our focus remains effective and targeted, but as depicted in the video above, I noticed several failings of the developer among them are the following four:

1. He never indicated or further clarified conflicting information.
2. The designer didn’t seem to communicate that the initial message was becoming lost in the graphic flotsam being added.
3. Frustration seemed to be increasing for the designer and he should have approached the client to discuss and avoid the issues that were creating frustration (he should have said something).
4. Above all, the designer should have alerted the client that their ideas are obscuring their initial focused, targeted message and that it is putting the final success of the project in jeopardy.

Conclusion? Prior to even considering a project, we should already have documented our plan and fully researched it. We should have an action plan in place (much like writing a business plan) and be able to effectively communicate and answer the questions from the professional we retain. On a personal note, the best client I ever had was one who had a web site plan developed . She gave it to me to read (and it read almost like a business plan). It listed all the information and answers to questions. It was well organized, very focused. It was designed in a way that clearly outline the objective, goals and needs, while providing the freedom for me to complete the site in a professional manner, as I needed (so as to meet the objectives).

What’s your take on this? Agree? Disagree? What would you add, remove or suggest? Feel free to comment your input below.