In my opinion, the best type of branding for home sales professionals is Personal Branding. Much in the same way we like a certain waitress, mechanic, etc. the same applies - We like them because of their branding. Branding that is service, quality, etc. Personally I have obtained services from another company when a person moved there - In other words, I retained the services of another company when the individual who’s personal brand I like moved to that company. Did this individual have a logo, colours, etc.? No, not in this case! But she did have my trust, I liked her and  everyone knew her (as she was a gregarious professional). In some ways her new employer benefited by having her high quality brand associated with their business (and therefore the logo along with it).

So it seems that personal branding as reflected on a blog needs to accomplish three things:

1. Build awareness.
2. Build trust.
3. Build popularity.

For those of us who are savvy web users, you’ve probably heard of the Duct Tape Marketing site, John Jantsch phrases it best in the following video:

As such, your blog graphics (like logos) again are for the most part only there to identify the brand - They are not “the” brand. However while we’re on the topic of logos, don’t misconstrue the importance they can have on your brand. If you’re known for high quality service and attention to detail, your logo must reflect this! A poor quality logo that lacks professionalism demonstrates low quality service and indifference - Quite the opposite to the brand it’s supposed to identify.

When impressing your brand upon your blog, it’s important to consider the exercise suggested by Mr. Jantsch in the video. Make sure you ask as many clients as possible (he suggests 20) to use one word - ONLY ONE - to describe your business. Ostensibly,  if most agree, that defines a pillar of your brand, that should be reflected and focused in every element of your blog. If there is little correlation in the words, then that’s a call to action to work further on defining your brand.

While we know what three primary accomplishments our branding must bring to fruition (on any blog); what things can be focus on (blog wise) so as to ensure effective blog branding? In my opinion, the following points are paramount:

Personality is one method to develop rapport with visitors (who are potential clients). By being personal, you are showing visitors who you are and demonstrating your positive branding. Don’t misunderstand personal in terms of photos and professional biographies. By personal, I’m referring to giving advice, helping others, demonstrating your positive personality in your writing style, developing trust and so forth.

Consistency demonstrates a genuine brand. Constantly changing focus makes it difficult to establish a trustful, personal rapport with clients; and over the long term can erode your blog branding (reduced popularity).  Don’t get me wrong here… Every blog changes to meet the needs of the people it serves, that’s normal. We change over time as well (as we get older, wiser, etc.) and that maturing process is naturally reflected in our brand. Every thing we post in our blogs reflects our brand, we can elevate it or bring it crashing down. Have you ever seen a business you like  being bought out and then see that business become unpopular as service or quality levels deteriorate? That’s the power of negative branding due to loss of consistency.

Trust is the way to garner improved branding awareness and business opportunities. If your blog constantly spews “blog-positive” type content, it’s going to look as fake as a spray-on tan.  From personal experience I generally only retain or prefer the services and products of businesses with whom I have a personal rapport and trust relationship; with one key person! Your blog must reflect this, be direct, explain what you do or do not provide. Provide content that shows successful and not so successful aspects of your business. For less than successful scenarios, show readers how you approach and help them resolve issues and how that helps their interests.

Leadership and expertise in your genre needs to be earned and in many respects, seized! Nobody is going to give you leadership, sure you can earn it, but unless you seize that owned leadership (and expertise), nobody is going to place that crown upon you. Demonstrate your expertise with helpful, in-demand, driven content to your readers. Always try to ensure that you show some original thought. Don’t hesitate to give useful information freely. Think away the box instead of thinking outside the box - Remember the old cliché: “A very pretty box with a bow but nothing inside.”

Finally, there are some important steps to consider prior to launching a “branded” blog.

• Write a plan on how you would like to be perceived by your visitors. How do they perceive you now? Did you do the exercise suggested in the video yet?
• Look at the blogs that you keep visiting regularly. Why do you return to read from them? What features of branding do they use that appeal to you and illicit a call to action?
• Develop your 2 second commercial (blog tagline). It might not be as easy as you expect as it will immediately focus your branding.
• Talk to your existing or potential visitors, find out what they want to see more of or less of. Get their input - I’ll remind us again that our blog readers are our potential and existing clients!
• Who is going to respond to blog reader questions? How is communication going to be effectively managed?

As a side note: I emailed Mr. Love a simple, singular question that asked:

“What do you want your visitors to do on your blog?”

The understanding (I hope being transmitted)  was “If you cannot answer this question, exactly and to the point, then how do you expect visitors to know what to do. If they don’t know what to do, then there’s an obvious negative impact to your personal brand.

What do you think of personal branding? How do you view it on your blog? How has branding improved your blogging? Feel free to provide your input it the comments. Do you know of any blogs that demonstrate great branding? Please do list them in your comments!

In my opinion, the lack of understanding the importance of social media is one of the biggest contributing factors to the lack in targeted web traffic, of any volume. All too often it seems, a web site or blog is launched and there’s almost not effective growth plan or activities that capitalize on the benefits of social media.  To be quite blunt, I’m not aware of any other low-cost effective blog promotional venues that has the capability and reach of social media.

For those not familiar, by social media venues, I’m referring to avenues such as Twitter, Digg, StumbleUpon, Friendster, Facebook, and the like. Sites and services that are able to connect large communities of people in any given niche. Remembering of course that the better you can cater to a focused niche, the more pre-qualified your traffic is going to be.

With regards to social media marketing (or the lack thereof), I think each of us falls into one of four categories:

1. Fully aware and know how: Individuals who are fully aware of the value of social media and use it consistently to build their blog.
2. Aware and don’t know how: Individuals who are aware, but do not know how to effectively take advantage of it.
3. Unaware and don’t know how: Individuals who are unaware and do not understand how it works.
4. Don’t care and not interested: Individuals that simply avoid social media or don’t realize the value of it.

For those not familiar with social media or it’s impact, the following video illustrates the forces that shape it:

Regardless of which category of social media usage any of us fall into, it’s important at times, to be reminded of two primary inherent benefits social media offers bloggers. For those of us not familiar, the following may be an eye-opener!

Social media has a direct impact on SEO (Search Engine Optimization). How? It’s quite simple, social media builds (increasingly) the number of links back to our blogs. The more links back, the better the ranking. You might be thinking “Wait! I participate in paid link exchanges that can improve my ranking” . To be blunt, paid link exchanges that claim to improve SEO (in my opinion) are a worthless exercise and waste of financial resources. I’ve worked with numerous sites that have garnered no real benefits. In fact Matt Cutts of Google has often commented on this very issue: “Text links and PageRank” and “SEO Mistakes: link exchange emails“.

In my opinion, the most important issue with regards to social media based link building is that the links are not paid, they are permanent and of course obtained in a natural manner. By natural I’m referring to another site or blog linking to your blog as there is a genuine relationship or discourse between the two blogs. Such links are in essence a vote of trust and confidence in the value of your content. As such the more genuine links (or votes of trust) you garner from social media, the higher the authority of your blog.

I know from experience, the birth of a new blog with no traffic or social media buzz, has a difficult time to garner traffic and back links. One of the most effective ways to build them is to participate in the social media sphere! Join twitter, digg, technorati, linkedin, stumble, and so on… develop contacts, communicate, share. These are the activities that are going to help you grow your blog traffic and help you appeal to your target niche. From experience, here is one trick DO NOT ONLY POST LINKS TO YOUR CONTENT. Doing so is obvious to others in your social sphere; that you are only interested in self promotion.

Think of it this way. If you’re at a dinner party and the conversation from your side of the table always revolves around you, wouldn’t that make other guests think you’re self centered? Key issue: You’ve got to give if you want to get. You scratch my back, I scratch yours. That’s how it works. If you want others to help you, then you’ll need to freely help them. Therefore, when you’re twittering, stumbling or digging though the web, make sure you twitter, stumble and digg the content of blogs or sites you enjoy; other than your own.

Initial primary traffic encourages secondary traffic. What does this mean? Think of it this way, the more you socialize, the more contacts you make. They tell their friends, who tell their friends, and so on… Remember, social media is not about making money, it’s about making friends. Every blog, web site, business, group, organization, etc. needs friends, that’s what brings us the secondary traffic that can enable us to grow. Perry Belcher’s video (blunt language and all) expresses this very clearly (for those interested, Mr. Belcher’s blog can be found at perrybelcher.com):

As I’m sure you’ll appreciate from the video your house is your blog. That’s the place where you invite your social media friends too. That’s where you focus on your content and on listening to your readers. If your social media mission is to make money and get traffic, that’s just not going to work. Think about it this way, if you go to a party, is your “mission” to have fun or to garner followers?

The crux of the issue is that most blogs (and the businesses associated with them) seek to grow, becoming more profitable. Social Media can collect a core group of supporters (along with their peers) who can effectively recommend your blog to others. As such, it’s often these others who help grow your sales (as they were referred) and who in turn refer others through their social media networks.

Finally for those who don’t care and are not interested in Social media, what you don’t know can’t hurt you, right? Wrong… as the video below will clearly explain:

In conclusion, the more social media friends you have, the faster word of mouth will spread (with regards to your blog). Social media networking is an extremely effective manner with which to invite people to your blog. Your traffic will grow in leaps and bounds when there are a group of readers ready to answer your call to action. Readers that you found via Social Media.

What are some of your thoughts, commentary? Do you agree or disagree with some of the ideas above? How do you approach the issue of social media and blogging? Feel free to include your comments below.

The #1 strategy to garnering more traffic to your blog is:

“Write good quality, in-demand content“. (Remember you are writing too people, not at them).

And of course some of the activities I successfully use are:

• Use social networking tools such as: StumbleUpon. Run an advertising campaign via StumbleUpon. Use twitter. Ensure you provide tweets of value and customize your twitter page to match the branding of your blog. Never complain needlessly on twitter (do you want to spend your day with a whining sour-puss?) Invite people to follow you on twitter.  You may find my earlier post “Common Blog Traffic Sources?” to be of interest - Hint… Google is NOT my biggest traffic source .
• Include information about your blog in the signature of every email you send (including the URL).
• Use subscription systems on your blog. Plugins such as Comment Approved Notifier and Subscribe2 can help you accomplish this. More useful plugins can be found in the post “25 Most Beneficial Wordpress Plugins“.
• Enhance your update services. When you publish a new post, WordPress automatically notifies the site update services you configured. Here is a robust list of 145 Update Services for Blogs.
• Use your blog information and URL in forum signatures.
• Comment on other blogs. However, don’t comment just for the sake of obtaining a link, doing so is often very obvious, instead, provide valuable feedback, thoughts and ideas.
• eMail readers and thank them for visiting.
• Post new, quality content regularly. Doing so keeps readers interested and momentum going. Additionally, ensure you provide valuable links to external resources as well as those within your blog.
• Trust your readers. Often it is very annoying (and a bit of a turn off) to wait for comment approval every single time, when they participate (comment) on your blog. Instead, it may be better to “lift the embargo” for those who have provided valuable comments before. If a comment from those individuals is inappropriate, you can always edit or remove it later.
• Use lists on your blog. Lists are attractive as they are scannable,  easy to use and link to; and easy to add to later.

I’ve been following a fair bit of the happenings in the blogsphere (and for me some of them are new). Of note is the changing landscape where word of mouth seems to be successful whereas viral marketing appears to be waning.

Most importantly, we’d like to know what some of the new strategies are, that you use or recommend. How do you approach them? What do you do or recommend? What’s your perspective in new blog promotion strategies? Comment below. Also, for a bit of link love, comments added to this post will have the no-follow tag removed as I move them into the post with your credit. So… don’t be shy.

Side note: Since we’re touching on that photo. Are you a keen observer? Do you have a sharp eye? If so, what is unusual about that photo? And… Why is in unusual? Just jot your answer in the comments below!

Suffice it to say, after a bit of banter we discussed some of the key issues around effective word of mouth marketing. I’m saying “effective” because it appears to me that many of us (at some point or another) don’t take the time to fully evaluate or investigate our “foundation” activities, that support word of mouth. I must say, the phone call ended up sounding more like a radio interview, as I was somewhat surprised with Mr. Zibreg’s obvious insight and professionalism in this arena.

I think many of us appreciate that a basic blog is essentially a  one to one or one to many communication venue. While blogs have the added benefits of facilitating the ability for readers to participate interactively to a certain degree (which I note many blog owners seem not to do), I  think that word of mouth is and will remain a dominant force in blog, product, service, etc. marketing. In fact, given the current trends in online marketing, it seems to me that this may prove to be “The” primary marketing engine.

Mr. Zibreg phrased it best:

“With word of mouth it’s more effective because your contact or client is able to say ‘I was there!‘ Nothing is more powerful than that. To put it another way someone is obtaining a service, product, and so on, in great part simply because they personally know the individual spreading the word. That personal connection is just as powerful. That new client will then transfer the message to the next client and so on. In a sense word of mouth is a personalized and very real ‘people powered‘ machine, where it’s individuals vouch for a product or service, personally and publically placing their trust is the message”.

But what does this mean to us as blog owners? Of what value is this when we are using blogs to further the exposure of our products and services?

In order for word of mouth to be successful, you must have a really good product, service, blog content, etc.  If high quality is not paramount (or even on your radar), you’ll experience an issue where word of mouth will work against you. Here’s a word of mouth  example if your blog does not provide high quality content:

Bob: “Hello Joe, you should visit the latest post from BloggerSavvy, it’s really good and helped me improve my blog traffic”

Joe: “That’s what you said last time and the post was terrible”

The old saying “Fool me once, shame on you, but fool me twice, shame on me” seems rather apt. Quality is #1 - If that is not one of your blog’s mantras, then it may not reach the goals you anticipated. Joe’s response above is critical in that Bob’s credibility has “been shot”, it’s no longer effective. Not because of Bob’s opinion, rather because the blog owner has permitted poor quality content to undermine the credibility of positive word of mouth.

On the other hand a real life scenario (a client reminded me about) occurred when a client referred my web hosting services. The case in point was my obtaining a dedicated server hosting client who never visited my blog, did not know me, never visited my web site and to whom I never advertised. They purchases services purely on the personal assurances of my other client. Because this other client always experienced high quality.

As Mr. Zibreg mentioned in our chat:

“…when someone asks for a referral, they want to hear a clear YES! from the referrer, not an okay…”

In conclusion, quality and credibility must be your #1 focus.  Support the credibility of your word of mouth by ensuring you provide quality in any blogging that you do.

That’s what will get you the resounding YES!

While I visit Seth Godin’s blog regularly (it’s a valuable resource!) and value the information and resources (he’s been blogging longer than I have), unless I’ve misunderstood, I just can’t agree that word of mouth is decaying, instead I think it’s a matter that less people are realizing, or learning how to use it effectively (my opinion of that blog post is that Mr. Godin appears to favour viral marketing over word of mouth; in this case). On the other hand Erica DeWolf’s post continues to quote Dave Balter, where he surmises that:

“Viral marketing is typically reserved for programs where the advertising is talked about as opposed to the product itself. A good example are viral videos, where the humor trumps the brand, ala Cadbury Schweppes drumming gorilla video—humorous partly due to the Phil Collins soundtrack, of course—and the parodies which followed.

Word of mouth is the actual sharing of an opinion about a product or service between consumers. Your viral marketing only works if it gets people talking about the product itself. If it doesn’t, you might create some laughter and awareness, but there won’t be a change in sales.”

Again, while these individuals have been blogging longer than I and certainly have had longer career’s within these arenas, I think a key point he makes in a very subtle way is that word of mouth is a real person-to-person sharing of an opinion - and the mere nature of that sharing is understandably powerful. He also points out that viral marketing has an Achilles heel, in that awareness does not change sales. Personally I’ve often seen viral videos of a product, service or public statement that are very funny, so much so that I pass them on. However, if asked what the product, service, etc was - I’d not have a clue! I’ve also often seen this on television advertising, the adverting is so funny and amusing that it captures 100% of my interest but 0% of knowledge retention. And here’s the funny thing, if someone specifically tells me about a good product or service - I remember it! Is word of mouth here to stay? I think it is!

This leads me to the opinion that both tools (viral and word of mouth) have their uses. The old saying “Find the golden middle-way” comes to mind. In my opinion, viral advertising is better used for short term traffic volume to garner awareness. Word of mouth, in my opinion, is a tool best used for long term steady traffic growth.

Dave Balter (founder of BzzAgent) authored an incredible,  readable, useful book, (which you can download a free copy, as a special treat to my readers):  The Word of Mouth Manual: Volume II. While the book is available for download through various blogs, I wanted to include it here for your ease and because I think all my readers should at the very least take a peek.

I’ve found the book to be valuable as it’s not written from a simple, knowledgeable perspective. It’s different! Instead, it’s written by an individual who lives and breathes “Word of Mouth”. I’m learning from his book, how “managed” word of mouth can help me reach my goals. In my case, I’ve learned that the products and services I provide do not promote (or speak) for themselves, rather the use of managed, guided word of mouth will better enhance my exposure and awareness (by other people of my products and services).

To be honest, I initially did not think the book would be worthwhile, but downloaded it anyway. It was only after I scanned a few pages that I thought it was good, and began reading. I also found it particularly useful in that it presented me with good ideas and interesting arguments. whether you’re aware of it or not, you’ll want to download a copy as well. I’m not suggesting that 100% of the content is for you (as there were some parts I did not focus to much on while reading as I was familiar with them), I’m sure that there’s at least one gem that will help you!

Overall, I found it also helped me to broaden my own perceptions and ideas while giving me some useful tips. And I don’t mind saying that it was also a good read.

But don’t take my word for it (or dare I say pandering?); to make my point, what’s unusual about the photo below and why?

Download: The Word of Mouth Manual: Volume II and read the book to find out!  Please don’t forget to share the link on twitter!

What’s your take on the book? Do you agree with my opinions? Feel free to add your thoughts and opinions below.

1. It’s cheaper than many other “large” traffic advertising services. (5¢ USD per click as of the writing of this post).
2. There’s better long term traffic growth as those who are genuinely interested in your content can save your links (thumbs up), which their friends can also see, add to their links, visit your blog, and so on… (Commonly referred to as “organic“).
3. Your clicks will not be in a pop-up/under, banner, etc. Visitors are taken directly to your site!
4. You do not need to create an advertisement, all you need is a published blog post (or web page).

Realistically, you can probably launch with a cheaper budget ($5.00 USD  per day for 100 visitors per day). If you ran that for a week, it would cost about $35 USD and garner you 700 visitors. Prior to setting up your advertising campaign, there are some key points we need to keep in mind.

Review the StumbleUpon Advertiser Resources. Pay special attention to the “Features” section of the advertiser resource as it may answer many of your questions.

The first thing you’ll need to do is sign up for a StumbleUpon advertiser account via the “Create a Campaign Now” button. (This is a different password to your regular StumbleUpon account - If you have one).

After following the sign-up process, you’ll reach a screen similar to the one below:

Using the  above screen shot example, you can select the appropriate interest groups you want to target. The numbers in brackets show how many thousands of members have subscribed. So for example, “Music (716)” means 716,000 people have subscribed to the music interest group.

After making your selections, you will reach another screen similar to the one depicted below:

At this point you are able to select your daily budget (which could be more or less than $5 USD). Personally I’d suggest you spend only a little money. Doing so allows you to evaluate the performance and provide tweaks, prior to investing further money.

StumbleUpon Advertising Support approves campaigns, as such your campaign will not appear until it has been approved.

To make your first StumbleUpon ad more effective, it’s important to ensure the page is of interest to your chosen StumbleUpon interest group (while providing valuable content). Remember, the key trick in this exercise,  is to use the ad to garner initial StumbleUpon traffic voting (thumbs up), so as to build regular traffic from other StumbleUpon users when your ad campaign is not live.

Another aspect to consider is using a valuable, popular post as your campaigns landing page. Remember, like search engines, not everyone is going to visit your blog using the home page. Instead, look at your current traffic statistics, which will help you determine which of your posts are the most popular and most in demand from readers. Use that post as your landing page - Remember, it popular in the most part because readers have found value it it. As such, create the best impression by placing your best post “up front and centre”.

Keep in mind that you also want to encourage your new readers to return and enjoy new content. In an earlier post I discussed how to find readers for your blog, wherein I suggested some interactive tools you can use to engage your readers as well as the importance of “focus” and community involvement.

Now it’s your turn!

Determine your budget (keep it affordable), sign up and don’t forget to use your best post.

Comment below with your experiences. What did you do? How did it work out, successful? Not successful? What other services do you use?

Before we review some of the things we can do, let’s define what a “bounce rate” actually is, and see which tools can help us determine  our bounce rates.

“Bounce rate” has two definitions. According to Google (analytics) it refers to the act of a visitor entering your blog (or web site) and leaving within the first five seconds. More commonly, we understand it to mean the percentage (or number) of visits to your blog, where the visitor enters and exits the same page without visiting any other pages on your blog. Evidently we want visitors to remain on our blogs.

The top two tools I use to compare and find bounce rates are:

1. AWStats. AWStats is robust and is a standard statistics gathering system on most web servers.
2. Google Analytics. Is an online analytics service operated by Google.

Both of the above tools will help you determine your bounce rates. Personally I favour Google Analytics for ease. Additionally, I’d recommend reading Jacob Neilsen’s post “Reduce Bounce Rates: Fight for the Second Click“. In that post he discusses the trend where “…ever-more users are arriving deep within websites rather than entering them through the homepage…” and that your home page should really be your “orienteering point” (from which visitors can access to explore your blog further). He goes on to explain that we should focus on reducing bounce rates for Loyal users. Again, it’s a good read (and short).

What steps can we take to improve (reduce) our bounce rates?

• Provide links with which they can subscribe to your RSS feed (appearing on every page).
• For those who prefer notifications of new posts (and comments replies), provide the link or feature that enables them to subscribe. Two plugins that can assist you providing such features are: Subscribe To Comments and Subscribe2.
• Provide a feature that will inform them of similar content that they may be interested in (further reading). One plugin that can help with this is Yet Another Related Posts Plugin.
• Remember that visitors do not always arrive at the home page, so it will also help to ensure you have a search feature (to enable them to narrow down their search on your blog).
• Ensure you retain reliable web hosting services. If a site takes too long to access, visitors will move on.
• Highlight your feature or your most popular posts in the sidebar of your blog, (some of them may capture further interest).
• Ensure your blog is catering to your targeted niche. If your blog is about food and it visually looks more appealing to car enthusiasts, your bounce rate will increase.

The above reduced the bounce rates on my first blog by about 5% on average. Upon review I noticed that the bounce rate was also effected by the types of visitors I was receiving. For example, Stumbleupon campaign traffic incurred a lower bounce rate than traffic from Digg (which for me, had a super high bounce rate - 85%). Why? In my opinion, Stumbleupon visitors were visiting because they were more targeted, whereas my perceptions of Digg traffic was of a less “targeted” nature. As such, the issue that raises up again is the niche focus of the blog.  A blog that has posts with little relation to each other is going to have a higher bounce rate than a blog where the posts are naturally related to each other.

What are your thoughts on this? What are your experiences? Feel free to comment and add your input!

1) Ask for Comments.

I can’t make the statement any simpler. I’ll say it again, if you want something, ask for it. In my opinion, the best place to ask is right at the end of you post. If your visitor has read this far (if the content is good quality, they will), you’re more likely to garner a response. Most importantly, indicate that you respect their opinions, make sure you respond. This is commonly referred to as a “Call to Action“. Once you’re blog post is finished, empower your readers to add to or improve the content. Empower them to ask questions. Also, enable them to easily follow up by using the Subscribe To Comments Wordpress plugin. This plugin allows readers to receive notifications of new comments that are posted to an entry.

2) Remove the Barriers.

Nothing is more annoying then spending extra time writing a quality comment, and then finding out you have to register! Most people will not do that (in my opinion). Remove features such as forced registration, login first, etc. As a blog owner you have the ability to moderate messages before they appear live on your site. There are also anti comment-spam plugins (such as Akismet). The point is to make commenting easy.

3) Add some Controversy.

This is dependent on the content you’re writing, as such, it’s not always easy to do. In a sense it’s akin to link baiting - That is providing some sort of motivational thought to illicit a reaction. In this case you may have comments contrary to your post and other comments agreeable to it, the point being that there are comments.

4) Respond to Comments.

Providing a quality response, when necessary is a good way to encourage comments. Additionally, one tool you can use may be a Wordpress plugin like Show Top Commentors which you can use to display your top commentors in the sidebar (display a link to their web site or blog etc). Blog about a comment. That’s one method I have used on this blog and on others. It promotes discussion and… more comments.

5) Provide Recognition.

Visitors who comment on your blog, enjoy recognition (like the “Show Top Commentors” plugin I mentioned above). If you want more visitors to comment, you’ll need to show them what’s in it for them. Show the benefits. I’ve even seen some blogs run  a contest wherein the best comment wins a prize. You can reward commentors in other ways by emailing to thank them, sending them a free ePublication, etc.

6) Participate in the Community.

A good way of garnering comments is to make them! Both on your blog and on others. Keep in mind that when commenting on other blogs, simple comments don’t garner nearly as much traffic and comments on your blog as quality, thoughtful comments do.

As I’m sure you realize, these activities are not difficult to complete. One thing I’d like to point out, if your blog is relatively new, don’t expect an excessive burst of comment growth - Remember, you need to grow blog traffic first. But, keep in mind to have these tools and ideas in place before you grow your blog traffic.

Did I miss anything? What do you do to encourage comments? Are there better plugins than the ones I listed? We’d all be interested in learning what you have to say in the comments below.

One thing I’d like to clarify before continuing. Online social media promotion tools (such as the sites mentioned above) are best used as an extension of your existing, traditional marketing activities. The benefits in most cases result in:

• More targeted audience.
• Greater geographic reach.
• Reduction in marketing costs.
• Save time (in other words using time in a more productive effective manner).

However, the above are only some of the most immediate that come to mind.

One thing I always try to advise clients is to break down their business or blog promotion requirements to reflect the jobs (or responsibilities) at hand. Generally, there are four primary groups:

Management. Your are the blog and/or business owner. Your primary goal should be to raise awareness and visibility of your products, services, content, etc. You should work towards being the leader in your niche (whatever that is). Additionally, you’re the one that should seek out talent you require to that end.

Public Relations. You are the one that should be monitoring what visitors, blog followers, clients, etc. are saying about your blog and business. You should be responding to them and illicit discussion, creating “spins” and attention to your blog and the business or community it represents.

Marketing. Your job is to ensure you’ve targeted the appropriate venues to stream your information to (the blog, products, services, etc.) You are doing this to build traffic, that is one of your primary functions.

Sales. Your role is to find or create new business leads. As such, you need to establish an effective network in order to move forward, expanding it as new contacts are added to your database.

As I’m sure you can appreciate, most people who launch and maintain a blog, provide the functions at each level above. For many of us, that is where some of the questions begin. Which tool is best for which function?

The illustration below illustrates this issue:

As I’m sure you could appreciate, there are hundreds of social media tools available. In the above diagram, I’ve only selected a few of them. So… Let’s recap:

Managers/Blog owners can use tools like Pownce (closed on Dec. 15, 2008), Plurk, Twitter, etc so as to increase awareness of their information (as well as their visibility) within online communities. You are using a blog, right?

Side note: You can follow me on twitter here: @BloggerSavvy

Marketing gurus however, can best capitalize on tools like Stumbleupon, Digg, Flickr, Reddit, Furl, Delicious, Youtube, Newsvine, Mixx, etc. to get the “word out” where communities can access it and visit the appropriate content on your blog. Such tools provide a superior venue for increasing your blog traffic and at a cheaper cost, than traditional solutions.

The sales people need to maximize their contacts and find others contacts. Tools like LinkedIn, hi5, Bebo, MySpace, Orkut, Facebook, Freindster, etc. are best able to facilitate this. You can build your contacts much faster then via traditional methods.

Of course the PR people need to keep their fingers on the pulse. They need to be aware of what is being said and need to respond (which I’ll note in a moment). Some good tools to help monitor what’s being said about you in the blogsphere are Technorati, Backtype, GetSatisfaction, Twitscoop, etc. As I just mentioned, PR people need to respond to some of the things they find. Commonly, tools like Dig, Reddit, Flickr, GetSatisfaction, etc. provide the facility for effective responses to individuals and the community as a whole.

In conclusion, one point I’ve also tried to impress is to ensure you’re using the right tool to get the right response and right traffic. After all traffic just for the sake of traffic is a futile exercise. For example, I’d rather have visitors to this blog that are genuinely interested in the contents, than to have a ton of disinterested traffic that does nothing other than use my bandwidth up (costing me more money).

What tools do you use that I’ve not mentioned? What are your thoughts? Feel free to let us know in your comments! Any new startups we all should know about? - Announce them below.

Firstly, successful blog owners have a positive attitude, they try to be constructive, cooperative and well informed. They work with the community, not for the community. They understand that the benefits a blog can offer are bestowed by the community, as they are earned. Again, it’s about good attitude. If you’re going to burst on the blog scene all wild eyed, posting reams of comments on every forum or blog in sight - regardless of the subject matter, all tough and authoritative, posting low quality content on your own blog whilst sucking honey out of a bees arse… You’re not going to get far. You need to find the golden middle way.

Don’t get me wrong, in my younger blog endeavours I did do much of what’s listed below, so I’m posting the following to help. Have a comment or suggestion? Add it below.

1) Use the default design template (theme) that came with your blog package.

There’s nothing better than advertising your blog as not important enough to spend time obtaining an esthetically pleasing and inviting interface; with simple to use (and intuitive) navigation.

Remember, readers like looking at crappy designs and they love to spend time treasure hunting for your content.

It’s nice to know that your blog looks the same as all the other soulless blogs.

2) Never ever respond to comments.

Remember that this is your blog. You don’t have time to respond to visitors, your time is valuable, so they will have to wait for someone else to provide an answer. Remember, you’re providing free information and tools so visitors will just have to wait for a convenient time. They don’t mind that you’re not really interested in providing valuable input.

3) Never comment on other blogs, forums or web sites.

Don’t waste your time helping other blogs with your valuable input, after all, your blog that is the priority. Quite frankly, if you have anything of value to say, people should read about it only on your blog. Don’t worry that less exposure makes you harder to find.

4) Post new content whenever the need arises.

That’s right, you’re very busy, you’re a mover and shaker. Post content whenever you get around to it, that way your readers will have to keep checking if new content is posted.

Visitors will always wait for quality content, it’s free and they have nothing better to do. Besides they appreciate that your blog does not address current issues.

5) Repost content you find elsewhere.

Readers like reposted content, that way they don’t have to go to the original web site to find it. Readers enjoy seeing the same Creative Content licensed articles shared over and over again on different sites - Why should you be any different.

If you want to be particularly saucy and daring, try copying copyrighted material. Readers love to find it as it gives them a reason to notify the original author. So what if the author takes legal action - You can blog about it and your readers have something to talk about.

Reposted content clearly shows that you are focused on current subjects but lack the genuine skills to develop original, valuable content.

6) You are the master of your subject.

You know your products, services or subject matter intimately. You don’t need to field information from someone else. Similarly, you should never spend time reading other blogs as that is not worthwhile. Your content is better than any one else and your traffic will prove as much (once your blog gets busy).

You don’t mind that failing to read content can in the long run demonstrate how uninformed you are.

7) Don’t waste time developing quality content.

The content on your blog is free, don’t waste extra time making it worthwhile to read, helpful or informative. Everyone else is talking about the same information, so what’s the point of focusing on quality? These day’s readers want just a line or two of explanation and a few links, they don’t have time to sit and read.  Keeping posts short and curt can show people how low your blog priority is.

8) Smother them with ads and calls to action.

Readers love splogs (spam blogs). They enjoy three lines of content and 500 lines of irrelevant and unrelated advertising. They will return time and again to see if anything has changed. Of course they will enjoy clicking all the ads that have no relation to the information they are looking for.

9) Always lead your readers on.

Make all sorts up promises to your readers. Always tell them what you think they want to hear and read. That way they will be sure to return, time and again. Professionalism and integrity are negatively impacted by empty promises.

10) Never listen to professional advice.

When a professional web developer, designer, blogger, etc. gives you advice, never listen to it. After all, you’ve read all there is to read about the subject. You even attended seminars where the opposite was suggested. You asked someone else and they agreed with you.

Professionals… meh! What do they know about my business? (They just know about web stuff). This clearly demonstrates to readers that you are foolish. Particularly when a blog feature is considered useless or “bloat” or not the best web solution for your industry.

11) Use the cheapest web hosting package you can find.

Nothing is more fun that trying to access a blog and receiving error messages in your web browser. Visitors will keep trying until the problem finally gets fixed.

No harm is done, after all the content is free, so visitors will wait for the site to become available again. You can actually save money by using cheap hosting. For that matter, you can save more money than you may have earned had your blog been available to potential clients. This clearly shows users that your business is cheap and unreliable.

12) Never, I repeat, NEVER participate in social networks.

You read that social networks like StumbleUpon, twitter, etc. are big time wasters. You’re a professional and are wise to that. Social networks don’t provide enough traffic as they are only for hip, savvy web users. Therefore, you don’t mind your blog being less visible.

Google page rank is where the action is, if I could just spend a little more money on advertising, to get a higher ranking.

In my opinion, not participating and enjoying the benefits of social media is probably the biggest factor limiting blog growth! (Or for that matter any type of site). I get the impression that many people don’t realize that the Internet is just as social as the brick and mortar world. In fact, Internet based social media enables blog owners to interact with a larger visitor (and potential client) base than physically possible.

Side note: If your blog is hosted on a shared web server, there is a greater likelihood that your site will fail as the server may not be able to absorb the traffic load from Digg or Slashdot (and your hosting provider might suspend your hosting account). You’ll be happier with a dedicated server (as it’s more reliable and robust), or at the very least, a VPS should perform better than shared hosting.

However, let me illustrate by quickly grabbing 3 months of statistics for a specific post (off my Linux based blog).

The image below shows the total traffic to that page, and the referrers. If you click on the image, you will see the larger (readable) version:

The above shows three months of traffic to a page that was submitted to Digg and Reddit (on Feb. 28, 2008); whilst being saved to StumbleUpon and Del.icio.us. You’ll note that not very much happens until March 11 when I noticed in my regular web stats (AWStats) shows a larger amount of StumbleUpon traffic and then friends of those members started actively sharing the link to the post on April 19 (as it eventually filtered through to members who had larger StumbleUpon “followers”.

In retrospect, here’s the actual StumbleUpon only traffic for the same period:

Keep in mind that this is StumbleUpon traffic for all posts (not just the one that was originally submitted to Digg and Reddit). Needless to say, we could debate the statistics for hours and delve into more finite and custom report creation and filters - But that was not the excercise of this post.

What can we learn?

1. Think long term - Always. That will ensure steady growth.
2. Sites like Digg are a great tool for introducing your blog and it’s posts to a wide audience (casting the net).
3. Social media sites, such as StumbleUpon do a better job at attracting interested readers. (The fishing net has holes of the right size, so the fish you don’t want to catch swim through).
4. You can’t argue whether StumbleUpon is better than Digg or visa versa, because they do different jobs.
5. Each post on your blog is of interest to the specific niche for which it was written! This means that a post about newsletters (for example), will appeal to a different audience that your other post about web hosting. To clarify, visitors interested in learning what you have to say about one subject will not necessarily be interested in another post (on another subject). USe plugins to show “similar posts” to readers.
6. The home page of your blog IS NOT necessarily the primary entry page. (It’s not on my Linux blog; where the home page ranks in sixth place for popularity and entrance to the blog).

Conclusion?

Digg works with StumbleUpon, as I mentioned above, a good tactic is to use Digg as your introductory “Shout Box” and StumbleUpon as your growth “Engine”.

I chose my Linux (Ubuntu) based blog, selecting the statistics for a full year (July 17, 2007 to July 17, 2008 - Since it I didn’t start promoting it until July) and was rather surprised by a couple things. I assumed that Google would still be the prime traffic source. I also assumed that all the links from other (non-blog, “traditional” sites) sites would rank high. I was surprised in both cases. I personally found it interesting to note that you get a good statistical perspective on a day-to-day basis, but you’ll get a more accurate view if you stand back and look at the big picture over a longer time period. Here are the results below:

As you can see above, Social Media sites took the lead (just a tich ahead of Google). I also found it significant that inbound traffic from other blogs had a clear lead over inbound traffic from “traditional” (static) web sites. Equally surprising was how I saw that Google outperformed inbound search engine traffic by a massive lead.

The specific driving force within the Social Media (36.41% traffic), without question was StumbleUpon, which championed a massive lead of social media based traffic at 85.56%. Just look at the Social Media results breakdown below:

One thing I found interesting to note is some users of StumbleUpon shared some of the post links they saw in Reddit and Digg. So… while some posts that went viral, Digg and Reddit produced traffic spikes, they were only significant for a short time period. Instead, social media sites  (primarily StumbleUpon) saved those “traffic spiked” posts and subsequently that blog enjoyed long term, year round traffic.

What did I learn from our discussion and an examination of the blog statistics? Among several things, below are some of the points that were more predominant.

• There’s a lot of discussion about to benefits or lack thereof, with regards to using sites that can provide instant massive traffic volume (such as Digg). While sites such as Digg may provide short term spikes (for the average blog). Visitors to sites such can and will share your post link with others. As such, don’t discount the power of sites such as Digg. Short term effect, but a long term social effect.
• Google still loves me. Humour aside, SEO or the lack thereof can have a large effect on traffic form search engines - I think we know that. More to the point however, I noticed that the posts that are heavily shared on social sites have a much higher page rank than those which don’t, appearing higher in search results. It seems to me therefore, to continue providing quality content that is of value to the “community”.
• Continue to participate in blogging and other dynamic platforms. Convert the remainder of my old-fashioned static site to dynamic packages (blogging, CMS, etc.)  Why? When you post a blog, it pings site update services (such as pingomatic). Static (”traditional”) sites don’t do that. Each time a post is published RSS readers obtain the updates, automatically. These are things that help drive repeat visits (subscribers). Many of which might be adding your posts to various social sites.

While I’m fairly sure many blog sites may follow the general pattern I’ve seen with my traffic sources. I don’t think they will all follow the pattern established in the social media site rankings. This is mainly an issue of blog character, readership, blogsphere area and so forth. Not all blogs are in the same neighbourhood and have the same types of readers. For example a blog that focuses on internet marketing, I would assume might have more traffic from Sphinn, for example.

All too often, I find business owners (and site owners) oblivious to the power that dynamic sites can bring them, and how they are better able to make use of social media sites. In other cases, business owners simply don’t believe what they are being told as they appear not to have a good grasp of how the Internet really works and how their potential market really uses it.  My previous post “Why Every Business Can Benefit Form a Blog” for example, shows that a UK survey indicates “…66% of businesses believe that blogs are becoming more influential as an information source…” While this number is UK based, I assume it may be similar in other geographic regions and , more importantly, will to grow!

It will be interesting to see how the trends change over time. Perhaps one of the upcomming issues that search engines will need to address even further than they are now, is the inherent appeal of sites (such as blogs) that are better equipped to address the needs of site visitors. What new tools will be available to blogs desiring visibility in a growing webscape? As the video in my prior post (link at the top) suggested, we’ll need to rethink ourselves.

Given the lure of increasing traffic to your web site and the inherent increase in revenue that traffic can bring, it’s no wonder how this seems the priority focus when attempting to increase traffic (and revenue leads). SEO is but one aspect that can benefit any business, there are incredible tools to this effect, one of the most beneficial is to use a blog.

Side note: Don’t know what a blog is? Then, you might be interested in my earlier post “What is Blogging? What’s a Blog“. That post also has a short video showing how a blog performs.

In another earlier post on this blog (Quality Content is Not “the” Key to a Blog Success), I suggested focusing on the intangible elements to help further increase traffic. It may logically follow therefore, that one of the biggest benefits blogging can provide business owners is the opportunity to develop a personal rapport with blog visitors. Like any business relationship, purchasers like to get to know their suppliers or providers a bit before investing in products and services. People are more likely to spend if the garner an inside peek - it’s a personal exchange. It builds confidence and trust among other things. Think about it for a moment… A web site, in essence is like a multi-page brochure. While that’s good to describe services or products, it does relatively little in terms of interaction, rapport building, social networking, and so forth. There’s really no Call to Action as each visit shows the same old content. Blogs on the other hand, encourage interactivity, communication and repeat visits as content is added on a regular basis.

A web site is one way communication. A blog is two way (actually it’s multiway communication). The blog owner (that’s the business) can talk to the visitor, who can respond AND visitors can communicate with each other as well.

For business owners, that content can include product or service updates, notifications, announcements, videos, personal introductions, podcasting, contests, guest writers, and the list goes on. Think of the scenario this way:

A potential client enters your business, you give them a brochure, they say nothing and leave. They may or may not return. That’s a web site.

No let’s look at the same scenario, from a blogging framework:

A potential client enters your business, you provide them the specific content they require. If they need content you don’t have, it’s a snap to add. The client communicates with you, and you respond. Both of you respond to another client, who replies. That sounds much more like the way things are supposed to be. Dynamic, interactive.

Over the years, I’ve seen time and again how blogs are able to better garner the traffic business owners are looking for. Why? That’s what they were designed for over the years - to be a social platform that allows people or businesses to communicate and build their connections. It’s one thing to read a book (or web site), but much more beneficial to communicate with the authors and visa versa.

To use an example, about a year ago one of my clients launched a web site and a blog a few weeks apart. To this day the blog is obtaining almost double the traffic of the web site. Statistically that seems to be supported in my opinion, when observing all of my clients sites and blogs. All of the blogs are at the top of the list traffic wise, with the sites trailing behind.

Obviously, due to privacy, I cannot divulge specific statistics of clients, I did take a look for some stats, to see if some of these observations are mirrored elsewhere. I found some pretty interesting results. Expansion+ (an Internet Marketing PR site) reported on a Business Blogging Survey. Did you know that “…Almost 89 percent of U.S. respondents and nearly 83 percent of U.K. respondents believe blogs are an important digital communication…”?

Also from their site:

“Ultimately, what this survey revealed was a need for communication professionals in both countries to step up to the plate and start integrating blogging practices into their strategic approach,” said Jacki Vause, managing director of Peppercom’s London office”.

While the survey they were discussing was specifically about “Business Blogging Survey Reveals Corporate Attitude to Social Media” and was intended to “…compare and contrast blogging communication practices in the U.S. and the U.K. and identify best practices…”, I couldn’t help but note some of the prevalent points.

I also looked at another site, which was more targeted to the subject of this blog post. Neville Hobson’s post “Blogs drive business opportunities: UK survey” where some of the key findings he noted included:

• 50% of companies undertake some form of blogging, either having a blog, or encouraging employees to comment on blogs.
• 80% of blog users visit blogs within work hours. Most blog users visit blogs at lunchtime (31%), or first thing in the morning (29%).
• 66% of businesses believe that blogs are becoming more influential as an information source.

Visit the link to his post (above) to see all his other noted findings (as they’re a good indicator of how business owners seem to deal with blogging).

Statistics aside, blogging is a great way for any business to increase traffic. It’s an interesting point to note, that when I conduct training seminars, a fair number of people seemed to have visited both my blogs, already garnering some feel for my business and my professional background - And it makes communication much more effective when I meet with them!

For business owners (actually for anyone) considering launching a blog, I’ve mentioned in other posts, but it’s apt here - Make sure you focus your blog towards a specific niche and target audience (within that niche). Obviously conent from my other blog (a Linux blog) would not work in this blog as it’s not of interest. Therefore, by using a blog, you’re able to provide an added benefit by targeting very specific audiences and therefore garnereing traffic that in many mays could be considered as “qualified leads“, since they may already be looking for what you’ve got.

What do these blog visitors want? I also found (via Google) the results of a German study about corporate blogging. For those who do not speak German, some of the key findings were:

• 95 % of respondents found it important that the blog they read be updated regularly.
• 91% of blog readers expect a fast, relevant/appropriate reply to their questions and comments.
• 90% of readers thought it was important to indicate a difference between commercial and private content.
• 58% of readers, read them to find news and information they can’t find elsewhere.
• 57% of respondents were interested in the personal opinions of the authors.
• 54% of blog visitors formulate their opinions about products and companies from blogs.
• 51% of readers visit product and/or corporate sites as a results of reading blogs.
• 43% of visitors were interested in the blog discussions.

Those are some eye opening numbers, that show how important blogs are to business owners. For example, would you like visitors to find out more about your business, it’s products and services elsewhere or from your blog directly? - A blog that can help them formulate an opinion about your business and it’s offerings.

I should note that one point not addressed in the site I reviewed was ROI. All business owners should be aware that the cost of operating a blog is drastically less that a traditional web site. You don’t have to spend the time to learn web coding or invest in designers and developers to update your site content. Using Wordpress, it quite easy after the engine is installed. It’s very much like typing your content in an online editor and then clicking publish - Easy!

In conclusion, given the above, it appears that blogging provides the following key benefits to business owners.

• Targeted audience.
• improved PR (public relations).
• Enhanced pre-sales.
• Increased traffic due to social interaction.
• Community building.
• Cost effective ROI.
• Improved brand awareness.

In my opinion, businesses that want to compete for attention and traffic in today’s online arena could best leverage the value of their investment by using a blog.

After all, do you want to be communicating with interested people and building your business or would you rather be standing on the corner handing brochures out. In my opinion, the choice is a no-brainer. ;)

• Automated subscription management (subscribe/unsubscribe).
• Statistics/Click through rate.
• Ability to send in both text and html (at the same time).
• No installation of software on their PC.
• Automated server transmission of email.
• Automated server management of bounced email addresses.

And the list goes on…

Suffice to say, it did make me think about some of the aspects I’ve experienced in emailed newsletter subscriptions, good and bad. In many cases I’ve observed individuals launch a newsletter - full of excitement! Only, later to find that they did not garner their anticipated results. Inevitably, after review, it became evident that the root causes of an unsuccessful newsletter system was in poor planing.

In every public seminar I present, I almost always touch on the importance of solid planning (and sticking to the plan!). It does not matter how small or large the project is, it always needs a plan. Which brings to mind the old adage…

“If you want some exercise walk around, if you want to get somewhere, plan your route!“

Don’t get me wrong, I’m not suggesting this particular client has poor planning skills (quite the opposite in fact!), rather it led me to posting about my experiences and how I’d suggest people could build an effective, successful online newsletter system; one that best promotes their business, interest, web site, blog, etc. Hopefully some of the points will help you.

Note: While I am a Certified Network Engineer (MCSE, N+, MCP+I), I’ve endeavoured not to delve too much into the technical aspects. However I don’t mind fielding such questions as I do operate my own servers as well as providing web/blog development, online solutions and hosting services for other clients.

In my opinion one crux of a successful newsletter must be to ask yourself “Why do I want to launch a newsletter?” Remember that the potential subscriber of that newsletter is going to ask themselves “What’s in it for me?” - Make sure you provide enough benefits to answer their needs; and in doing so, remember the mantra:

“Benefits sell, features don’t“.

What makes your newsletter better than any other newsletter? - Do something that makes you stand out and get noticed.

When I first read their email and considered the newsletter angle, several questions jumped to the forefront:

• Why don’t they just promote their RSS feed? (They don’t have one - For those that don’t know, here is a great resource showing you what an RSS feed is: RSS Feeds in Plain English).
• Why don’t they just blog about it? (Their site is not a blog platform).
• Newsletters are not an “A <-> B” conversation, rather one-way. (Sure but newsletters remind readers to return).
• Newsletters are old-fashioned. (That may be, but they are familiar venues to many people).
• Newsletters are simply sending information already on the web site or blog, that’s not interesting is it? (It is interesting if you use the newsletter to build interest - such as announcements about what’s coming, etc. - or Information not currently on the site).
• The content may not be of interest to all the recipients, many will simply delete the email. (But that’s really a benefit! You can target specific “groups” of readers with specific “targeted” content - You’ve always got to try and look at the upside of things).

For a moment, let’s expand on some of those questions and comments.

One thing I learned from my other blog, is that I had (and still do) a lot of one-time visitors. These are visitors that find my blog via search engines (Google) or from links in other blogs, forums, etc. They visit my site and on average view 3.25 pages and then leave, never returning. On tool that could help turn them into repeat visitors is a newsletter. I’m not suggesting that every one of them will subscribe, rather a blog (or web site) containing quality content and a well written subscription “call to action“, may motivate some of them to subscribe. Much in the same way that product manufacturers work to improve brand loyalty, newsletters are one tool you can use to promote reader loyalty.

As I mentioned, newsletters have the ability to share information that is not yet on the site. They compliment the site. One way of facilitating this could be to induce interest by keeping your readers in the loop on new events, upcoming features, etc. This can be very powerful as it helps to build media buzz and interest. Just look at how the movie industry uses this… They announce an upcoming movie and let you see just a few of the really good bits as teasers, then you’re kept in suspense, interest captured until the new movie is finally available and your able to watch it.

Newsletters help you to build a community or business network, so much so, that a good newsletter should actively encourage feedback (and perhaps, pre-stage that membership for a future forum environment ). In my opinion, people like to be part of a community; and they arguably will be the most loyal visitors, who will encourage others to become regular visitors. (Nothing like a good debate or discussion elicited by your newsletter).

Obviously there are several reasons (or motivators) why we would want to launch a newsletter, once we’ve made the call however, there are several things to consider in order to bring our newsletter plans to fruition.

In my opinion, there are ten steps to successful and effective enewsletter marketing.

1) Plan your key objectives and stay within them.

What is the purpose of your newsletter? What tangible, measurable goal(s) are you building towards? As I’ve mentioned, there are several objectives your newsletter can be used to help reach, some examples being:

• Are you building a business network or community?
• Improve/Increase traffic statistics of your site or blog?
• Garnering greater public awareness?
• Elicit greater feedback and interactivity?
• Enhance media PR marketing?
• Appealing to a new niche of specific people?
• Capturing readers who do not use your feeds (RSS)?

Many of us will try to include more than one objective. I learned the hard way, always have one primary objective that you work towards. It should take precedence over some of your secondary objectives. I’ll say it again… ALWAYS focus on the prime objective.

2) Create content that is scannable.

Most individuals (including myself) quickly scan the contents of messages first. Doing so helps us to evaluate when the message should be acted upon (the importance level) and if it’s interesting enough for us to read. Think about it a moment, when you pick up a newspaper don’t you quickly scan the article to see what it’s about - and then read it if it captures your interest?

Scannable content does not just refer to the text itself, it refers to the visual (esthetic) elements as well. Elements such as bolding, icons, highlighting on backgrounds, etc. Ever used a magic marker to highlight key text when studying? ;)

3) Tell people what you enewsletter focuses on, what it’s about.

I’m sure you’ll want to keep your subscribers. Tell them up front what the newsletter is about, what topic ranges it covers and how the newsletter will benefit the reader. And stick to that commitment! Time and time again, I’ve subscribed to newsletters that promised content, features and benefits that I was interested. And time again I’ve unsubscribed because they did not deliver. This brings to mind a very salient issue:

It’s better to have a smaller number of subscribers who receive the content they expected than those who unsubscribed because you didn’t follow through with your offerings (some of whom think they got - forgive the expression - suckered into signing up with empty promises). Be genuine… that small group may help your newsletter marketing more than you realize.

4) Be consistent and regular.

If your newsletter is monthly, make sure you always deliver.
If your newsletter is quarterly, make sure you always deliver and so on…

There’s nothing worse than haphazard delivery. For those of us who have printed newspaper subscriptions, I’m sure they can attest to the annoyance when the newspaper fails to be delivered or is often delivered late.

By consistent, I’m referring to the style and content. It’s a good idea to use the same style of writing as used in your web site or blog. Why? That’s probably what people expect. There’s nothing wrong with having a guest writer contribute (that’s often a good idea), but think for a moment, if people like your site content writing style, then they’ll also like that same style in your newsletter. In some ways, this also touches on branding issues (albeit that’s a whole discussion in itself) - branding does not refer just to graphics, rather your whole packaging - including the writing style.

5) Build interest with titles.

Newspapers are the masters of capturing interest with titles and describing the content with titles. They’ve had centuries to perfect. Your title is a critical component as it will be the primary deciding factor as to whether someone will read your newsletter or not.

Using RSS feeds as an example, I subscribe to about 12 feeds from various blogs that I am seriously interested in. Each morning I review the new articles and decide which I will return to read in the evening, and which I delete. The only thing I read is the title, that’s it! If the title captures me I save it for reading, if not, I delete it right away.

Note: In addition to titles, please keep in mind that content in the top of your newsletter (above the fold) will receive more immediate interest than below the fold. Similarly, links near the top will also be clicked more often. This is also a good SEO strategy, namely to pack your best punch in your first paragraph.

One caveat to watch out for with newsletter (as opposed to RSS feeds) is the title you give your newsletter blast. It’s important to be able to “brand” and identify your newsletter right away (because readers are expecting it and need to easily find it within their email), however there also needs to be some description of the content itself. Try experimenting to achieve a balance between the two. If BloggerSavvy had a newsletter, I’d initially try an enewsletter subject line that reads something like this example:

“BloggerSavvy Newsletter - 10 sizzling marketing tips, New blog contest, How to get featured on Digg, and more…”

The above example clearly indicates who the newsletter is from and highlights some of the top content that may most capture interest.

6) Use standard, reliable tools.

Evidently a component upon which you should place a fair bit of emphasis is the engine that runs your newsletter and subscriptions. While many people use a third party subscription service, I personally don’t think that is the best way to go. Why? In my opinion:

1. It’s a privacy issue. Third-parties do not need to control my database of subscribers.
2. In the past I have had large numbers of people unsubscribing because the domain sending newsletters was not the same domain as the one that creates the newsletter.
3. In my opinion (with regards to point #2) it also looks very unprofessional when my domain is xxx.com but the domain sending the newsletter is yyy.com - it just does not come across as professional (in my opinion).
4. It’s not the best choice to operate a newsletter under the behest of a third party. What happens if they change the rules, sell their business, go out of business. (Who owns the actual database?)
5. From personal experience, I have often encountered unreliable services from such providers.
6. Using third party services often increases your costs.

What would I suggest?

Use you own newsletter service. I often suggest PHPList as a viable, reliable alternative; in great part because you can install it under your own domain and it easily integrates with the premier blogging platform, Wordpress. Some of my favourite phplist features are noted on the home page of their web site as:

• Double opt-in subscription mechanism
• Scheduling
• RSS
• User Specific Content
• Click-tracking
• Attachments
• Bounce management
• Domain Throttling
• Server Throttling

While a search on Google should provide you with dozens of systems, I’ve personally found that this package works both in terms of reliability and features. One benefit is that the system is virtually automated (including double opt-in - more about that below) and all you have to do is provide content - It will even archive your newsletters! More features of that package are here: phplist.com/details and for all the Wordpress users the plugin to integrate the system (into Wordpress) is called WP-PHPList. It’s also interesting to note that this open source package also integrates into many other platforms, including ecommerce, forums and CMS related engines.

Bottom line, while third party relayers, I’m sure do provide good service, in my opinion, I’d prefer to retain control of my own subscribers and manage them under my own domain and branding - for many of the reasons I listed above. In my opinion, this is a much more professional way to operate enewsletter transmissions.

7) Monitor and track your results.

Ensure that you use a combination of tools to monitor your activities; both from the newsletter system and the resulting server (your domain) that provides content such as images, video, audio, etc. I would suggest using the tracking tools that come with the newsletter mailing list (such as phplist) with Google Analytics and your own servers statistics. In my opinion, one of the better server based statistics package is called AWStats. Using a combination of tools (and not relaying on one tool) helps to provide a more realistic “picture” (as different tools gather and correlate data in different ways).

Paying attention to which links are clicked, will give you insight as to which pages provide the most in demand and valued content. They will also help when you’re “experimenting” with your content style and placement, etc.

As a quick practical example, knowing which content garners the greatest click through to a page will quickly tell you which pages and content could best be used to “announce” things to your readers. It will also tell you which content you may want to follow-up on or further capitalize upon (because of the heightened interest).

8) Ensure your newsletter provides double opt in subscription.

Double opt in is a subscription feature wherein the subscriber enters their subscription email address and then confirms that subscription via an email sent by the newsletter server. It’s primary purpose is to ensure that subscribers truly wish to subscribe. I think that here in Canada this (double opt in) is a requirement (but I’m not 100% sure about that).

You will want to do this as it prevents damage to your blog (or web site) occurring from users who are added to your subscribers list without permission.

I have often entered my contacts into only the subscription databases that I directly control, and always have the tools in place that allow them to unsubscribe. While technically this is a grey area, I’ve never had issues or complaints as my subscribers were always generally intelligent, forgiving individuals.

I have personally seen other newsletters fail because they purchased lists of email addresses and added them to the database, as such they ended up with a poisoned database that was overflowing with unqualified readers who did not care and were not interested in the content. In one case the domain name became blacklisted as a spam domain, which irreparably destroyed that blog’s brand and reputation.

9) Grow your benefits and quality.

There are several ways to help keep readership growing. Obviously, one way is to continue providing high quality, in demand content. Consistently give your readers something of value, something that benefits them.

You could provide them with new content in each newsletter or revisit existing content on your blog/web site (or both). Personally, I tend to use a bit of both.

Why?

1. Statistics show me which topics are hot and would benefit from a follow-up.
2. New content keeps things fresh and interesting and provides incentive to subscribe as the content does not have appear on the blog until after the subscribers have received it.

One key is to always remain consistent, don’t procrastinate. As I alluded above, it can be very annoying (and make your newsletter appear really “flaky”) if it’s operated in a haphazard manner and if the content is not targeted. Content should be targeted.

Quite often newsletter content is not so much a matter of “What would I like to include in the newsletter this time?” rather it’s (in my opinion) more of an issue of “What do my subscribers want to read about?” “What interests them?” In other words select targeted content for targeted readers, that’s effective.

This leads to the final point… #10

10) Talk to your subscribers and get feedback.

Communicating with your readers may be an eye opening experience. While we can garner a fair bit of intelligence from review statistics, we can obtain some insight through reader input.

Don’t be afraid to contact your most loyal readers, ask them how you can improve the newsletter. Ask them what they would do. I’ve often been surprised at some of the beneficial things I’ve learned.

Equally, talk to those who have unsubscribed ask them if they wouldn’t mind telling you why. Sometimes you may not like what you hear, but if you listen, really listen, you’ll often discover other areas of improvement.

Obtaining feedback helps to ensure the effectiveness of your newsletter marketing as you’ll remain in touch with your readers. You will be talking to them, not at them.

You’ll be empowering them as a community and building brand loyalty and pride in ownership, which is probably one of the most powerful aspects of effective online newsletter marketing!